Refund policy

RETURN & REFUND POLICY

At Anchor James, we take pride in providing quality apparel, headwear, accessories, and custom-branded merchandise. Because we offer both ready-to-purchase products and custom or wholesale production, return eligibility varies depending on the type of order.

STANDARD RETAIL PRODUCTS

Unused, unworn, and unwashed standard retail products may be eligible for return within 14 days of delivery.

To be eligible for a return, merchandise must be in its original condition, with tags and packaging intact where applicable.

Customers are responsible for return shipping costs unless the product received was incorrect, defective, or damaged upon arrival.

Original shipping charges are non-refundable.

CUSTOM, PERSONALIZED & MADE-TO-ORDER PRODUCTS

All custom, personalized, decorated, embroidered, printed, engraved, or otherwise made-to-order products are final sale and non-refundable once production has begun.

Because these products are manufactured or decorated specifically according to the customer's approved specifications, we cannot accept returns or exchanges due to preference, sizing, color selection, artwork approval, or other customer-selected options.

If Anchor James makes an error in production or the finished product materially differs from the approved order specifications, please contact us so we can review the issue and determine an appropriate resolution.

WHOLESALE ORDERS

Wholesale and bulk orders are considered final sale unless otherwise agreed to in writing before the order is placed.

Minor variations in color, placement, sizing, materials, stitching, printing, embroidery, or other production characteristics may occur during manufacturing and are not necessarily considered defects.

Claims involving shortages, incorrect products, manufacturing defects, or shipping damage must be submitted within 14 days of delivery and should include photographs and relevant order information.

PROOFS & APPROVALS

For custom orders requiring artwork, digital proofs, product specifications, or other customer approvals, the customer is responsible for reviewing all details before approval.

Once a proof or production specification has been approved, Anchor James is not responsible for errors contained in the approved materials, including spelling, artwork, colors, sizing, placement, quantities, or other specifications.

Changes requested after approval may result in additional charges and production delays.

CANCELLATIONS

Standard retail orders may be canceled prior to fulfillment when possible.

Custom and wholesale orders may only be canceled before production or procurement has begun. Once materials have been ordered, products have entered production, or customization has begun, the order may no longer be canceled or refunded.

Any non-refundable deposits, design fees, setup fees, samples, or costs already incurred by Anchor James will not be refunded.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly at hi@anchorjames.com with your order number and photographs of the issue.

Approved claims may be resolved through replacement, repair, store credit, partial refund, or refund at Anchor James's discretion based on the circumstances.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.